Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

In Minnesota the weather has a great affect on fresh plants and flowers. We require a phone number for the recipient so that we are able to assure a safe delivery. Sometimes we need to reach out. We are not responsible for heat damage or freeze. We take pride in being responsible and dependable. Some deliveries are made my local contractors who may follow their own guidlines,

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.